Returns & Refunds

At EYMSAN, your satisfaction is our top priority. If something isn’t quite right with your order, we’re here to make it right. Please read our Returns & Refunds Policy carefully to understand your options.

1. Return Eligibility

We accept returns on most furniture and home items within 14 days of delivery, provided they meet the following conditions:

  • The item is unused, unassembled, and in its original packaging

  • The item is in resalable condition (no scratches, stains, or damage)

  • You have proof of purchase (receipt or order number)

Unfortunately, we cannot accept returns for:

  • Custom-made or special-order items

  • Items marked as Final Sale or Non-Returnable

  • Used, damaged, or modified items

  • Gift cards

2. How to Initiate a Return

To start a return, please contact our team within 14 days of delivery at:

📧 Email: infoerkann@gmail.com
📞 Phone: +1 (413) 392-8064

Include the following information:

  • Your full name and contact info

  • Order number

  • Description of the item and reason for return

  • Photos if the item arrived damaged or defective

Our team will review your request and provide return instructions. Please do not send items back without authorization, as they may not be eligible for a refund.

3. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged on arrival, etc.), we’ll cover the return shipping costs.

  • If the return is due to a change of mind, wrong size, or personal preference, the customer is responsible for return shipping fees.

We recommend using a trackable shipping method and keeping proof of shipment.

4. Refunds

Once your return is received and inspected, we will notify you of the refund status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Original shipping fees are non-refundable unless the return is due to our error

  • A restocking fee (up to 15%) may apply for large or freight-delivered items

5. Damaged or Defective Items

If your order arrives damaged, defective, or incomplete, please notify us within 48 hours of delivery. Send photos of the item and packaging to infoerkann@gmail.com.

We’ll work quickly to:

  • Replace the item

  • Send missing parts

  • Offer a refund or store credit, depending on your preference and item availability

6. Cancellations

Orders may be canceled within 24 hours of purchase without penalty. After that window, cancellations may be subject to fees, especially if the item has already shipped or entered production (for custom orders).

7. Exchanges

We currently do not offer direct exchanges. If you need a different item, we recommend returning the original product (if eligible) and placing a new order.

8. Contact Us

For any questions or concerns regarding returns or refunds, don’t hesitate to reach out:

📧 Email: infoerkann@gmail.com
📞 Phone: +1 (413) 392-8064
📍 Address: 30 N Gould St Ste 44687, Sheridan, WY 82801